FAQs
Kindly click on respective question for details.

1.What is Mirae Asset transact@ease ?
Mirae Asset transact@ease is an online transaction platform for Investors of Mirae Asset Mutual Fund, which can be availed by accessing the link https://transact.miraeassetmf.co.in/investor. Our Investors can Purchase, Redeem or Switch units of Mirae Asset Mutual Fund from the comforts of their residence or office.
2.What can be done by using the Mirae Asset transact@ease facility?
Quick Purchase With Login or  Without Login, Redemption, Switch, Portfolio Details, Downloading Account Statements.
3.What are the pre requisites for using Mirae Asset transact@ease ?

a) KYC Compliance. With effect from January 1, 2011 KYC is now mandatory for all Investors.

b) Email ID and Mobile Number registered with us for generating the One Time Password(OTP) for Redemption and Switches.

c) For Purchases, Investors will be able to transact, if they have banking relationship with any one of the following banks – Allahabad Bank, Andhra Bank, Axis Bank Ltd, Bank of Bahrain and Kuwait, Bank of Baroda-Retail, Bank of India, Bank of Maharashtra, Canara Bank, Catholic Syrian Bank, Central Bank of India, Citibank NA, City Union Bank, Punjab National Bank, Corporation Bank, Cosmos Bank, Dena Bank, Deutsche Bank, Development Credit Bank, Dhanlakshmi Bank, Federal Bank Ltd, HDFC Bank Limited, ICICI Bank Ltd, IDBI Bank Ltd, Indian Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank, Jammu & Kashmir Bank, Janata Sahakari Bank, Karnataka Bank Ltd, KarurVysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab & Maharashtra Bank, Punjab & Sind Bank, Ratnakar Bank Ltd, Saraswat Bank Ltd, State Bank of India, ShamraoVithal Co-operative Bank Ltd, South Indian Bank Ltd, Standard Chartered Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd, Federal Bank, Janata Sahakari Bank Ltd, Royal Bank of Scotland, TNSC Bank, UCO Bank Ltd, Union Bank of India, United Bank of India, Vijaya Bank, Yes Bank Ltd

If you already have banking relationship with any of the banks offered for online transactions as mentioned above but have not registered the bank under the folio, then you will need to register the bank account credentials under the folio by filling up the Multiple Bank Account registration form. Please Click here to download the application form. The duly signed completed form needs to be dispatched at the address given below -

Kind Attn-Investor Relations,
Mirae Asset Global Investments (India) Pvt. Ltd.,
Unit No. 606, 6th Floor, Windsor Bldg.,
Off CST Road, Kalina, Santacruz (E),
Mumbai - 400 098
4.How do i enroll myself for Mirae Asset transact@ease?
If you already have a Folio with us, firstly ensure that your Mobile number and Email Address are registered under the folio. If the details are already updated, then you need to login to https://transact.miraeassetmf.co.in and follow simple self-help steps.
NRI Investors will receive their OTP on their registered email address directly.
You will then need to complete the registration process for getting access for the online services offered by us. Please note that your registered email id will be your username.
5.What if i do not have my mobile number and email id registered in the folio and wish to update the same ?
If you already have any of the one information updated in the folio, you can use the Edit Contact Details facility and update the new details online itself.
If you do not have any of the information updated in the folio, you will need to get in touch with the Customer care executive at 1800-2090-777.
6.Is there any Document / Agreement required to open an online transaction account?
There are no documents required; however there will be an online Transaction usage Agreement that needs to be read and agreed before transacting
7.Can I use Credit/Debit Cards for Purchase ?
Payment can be made only via electronic fund transfer and not through any other mode. Investors who have Internet banking facility with any one of the banks will be able to transact online.
8.What if my account is debited while placing purchase through this online facility; however no confirmation mail is received for the purchase done?
This might happen due to slowness on the internet, expiry of the sessions OR due to other technical reasons either on the banks end or the website be it downtime, maintenance or declines. We request you to call the customer care team at 1800 2090 777, to confirm whether the transaction has been received. If the bank account has been debited and the transaction has not been received, it will not be considered as a valid transaction and the funds so received will be credited back to the bank account.
9.How will I receive the Redemption Proceeds ?
After successful processing of your redemption transaction for applicable NAV, the redemption proceeds will be paid out either directly to your bank account or a Cheque/DD will be mailed to the registered address on records.
10.What is the NAV applicable for my transactions ?
The cut-off timings as prescribed by 'SEBI' is mentioned in the respective Scheme Information Document / Statement of Additional Information which are also available on our website under the download section. The time of transacting will be the time at which the request is logged in. This shall be the server time. Further, for all Redemptions and Switch Out transactions, the website will display the last available NAV for the purpose of displaying indicative Exit load and tentative net Redemption payout. Kindly note, that the intended transaction will be processed for applicable NAV based on SEBI circular nos. SEBI/HO/IMD/DF2/CIR/P/2020/175 dated September 17, 2020 and SEBI/HO/IMD/DF2/CIR/P/2020/253 dated December 31, 2020, for more details please click here .

11.I have forgotten my password. How do I retrieve it ?
You can click on the Forgot Password link in the login page on our website and fill the necessary details on the screen. Upon successful validation of your details, an email will be sent to the registered email address.
12.How do I Unlock / Reactivate my Locked Account ?
You can click on the Unlock Account link on the login page on our website and fill the necessary details on the screen. Upon successful validation of your details, an email will be sent to the registered email address.
13.Can I change my address or bank details throughMirae Asset transact@ease ?
No. Any change of address, for KYC Compliant Investors needs to be routed through the KYC Registration Agencies (KRAs). For Change of Bank Mandate, our Investors will have to submit a physical signed request to the nearest Investor Service Centres, where they will have to attach the Cheque copies of their Old and New Bank along with the request.
14..Can I register for Systematic Transactions onMirae Asset transact@ease ?
Yes. Registrations for Systematic Investment transactions can be done with select banks. Please refer i-SIP FAQ section. for complete details.
15.What acknowledgement do I receive for my transactions?
Once your transaction is successful, a confirmatory email will be sent to the registered email ID which will have details of the transaction along with unique transaction reference number. You are requested to store this e-mail for future reference and enquiry.
 16.Can I use both Mirae Asset transact@ease and the physical mode for transacting ?
Yes. You may avail of both the options for transacting.
17.I already have Units in Demat Folio. Can I use Mirae Asset transact@easeto buy or sell units?
No. You will not be able to transact by using a Demat folio. This is to have a clear demarcation of the Demat Holdings versus the Physical Holdings.
18.DoesMirae Asset transact@easecharge for Online Transactions? Am I liable to pay any fees for making online payment for my purchase transactions?
Mirae Asset Mutual Fund does not levy any charge for online transactions / payments received from its investors. However you are requested to contact your bank for any charges that they may levy.
19.How Safeis an Online Transaction?
Our site is SSL(Secure Sockets Layer) certified. Sufficient safety measures have been undertaken to protect the interest of all our esteemed investors.
20.How can an Investor cancel an existing SIP in the folio?
The investor can cancel an existing SIP online by logging in with their credentials or by submitting cancellation request to designated KFin - investor service centre or to AMC office, atleast 15 calendar days prior to the next SIP date.
21.How can an Investor Pause an existing SIP in the folio ?
The investor can avail the Pause facility for an existing SIP online by logging in with their credentials or by submitting an SIP Pause application request to designated KFintech - investor service centre or to AMC office, at least 10 calendar days prior to the next SIP date. After logging in, Investor will need to access the “ISIP Pause Facility” for Internet SIPs the and for physical SIP, the Investor will need to do this through the “Physical SIP Pause Facility” options under the TRANSACT menu.
22.How can an Investor cancel an existing STP/SWP in the folio?
The investor can discontinue STP/SWP online by logging in with their credentials or by submitting cancellation request to designated KFin - investor service centre or to AMC office, atleast 7 calendar days prior to the next STP/SWP date.
 
Disclaimers & Risk Factors: This FAQ is prepared based on the understanding "How to Transact Online" for Subscription of Units of various Schemes of Mirae Asset Mutual Fund. This information is meant for general reading purposes only and is not meant to serve as a professional guide for the readers. The Sponsor, the Investment Manager, the Trustee or any of their respective directors, employees, affiliates or representatives do not assume any responsibility for, or warrant the accuracy, completeness, adequacy and reliability of such information. Whilst no action has been solicited based upon the information provided herein, due care has been taken to ensure that the facts are accurate and opinions given are fair and reasonable. This information is not intended to be an offer or solicitation for the purchase or sale of any financial product or instrument. Readers are advised to seek independent professional advice, verify the contents and arrive at an informed investment decision before making any investments. None of the Sponsor, the Investment Manager, the Trustee, their respective directors, employees, affiliates or representatives shall be liable for any direct, indirect, special, incidental, consequential, punitive or exemplary damages, including lost profits arising in any way from the information contained in this material.

Statutory Details: Mirae Asset Mutual Fund has been constituted as a trust in accordance with the provisions of the Indian Trusts Act, 1882. Sponsor: Mirae Asset Global Investments Company Limited-Seoul, Korea; Investment Manager: Mirae Asset Global Investments (India) Private Limited; Trustee: Mirae Asset Trustee Company Private Limited. The Sponsor, the Trustee and the Investment Manager are incorporated under the Companies Act 1956. The sponsors are not liable or responsible for any loss resulting from the operation of the fund beyond the initial contribution made by them of an aggregate amount of Rupees One Lakh towards setting up of the fund.

Mutual fund investments are subject to market risks and there is no assurance or guarantee that the objectives of the scheme will be achieved. As with any investment in securities, the Net Asset Value (NAV) of the units issued under the Schemes can go up or down depending on the factors and forces affecting the capital markets. Investments in mutual funds are prone to risks of fluctuation in NAVs, uncertainty of dividend distributions etc. Past performance of the Sponsor / AMC / Mutual Fund / Trustee does not indicate the future performance of the Schemes of Mirae Asset Mutual Fund. Please read the respective Scheme Information Document for scheme specific details. Unit holders in the Scheme are not being offered any guaranteed / assured returns. A copy of SAI / SID / Key Information Memorandum cum Application form will be available at AMC offices / AMC website www.miraeassetmf.co.in / Investor Service Centre / Distributors on request.

Mutual fund investments are subject to market risks, read all scheme related documents carefully.